For the quickest diagnosis, include your device model, operating-system version, Essens app version, and a short description of what happened.
Official app support
How can we help?
Get help with streaming, sign-in, playlists, listening progress, affiliate links, privacy, or account deletion in Essens.
Contact support
Phone
Please do not send passwords, Apple or Google authorization codes, payment-card details, or other sensitive credentials.
Quick troubleshooting
An audio summary will not play
Confirm that your device has an internet connection, then close and reopen Essens and try the title again. Audio streams from the Essens server and requires an active connection.
A cover image is missing
Pull down to refresh or reopen the page while connected to the internet. If the same cover remains unavailable, email the book title and author to support.
Playlists are not synchronizing
Verify that you are signed in to the same Essens account. Playlists and listening progress synchronize only while signed in with Apple or Google.
Sign-in is not completing
Check your connection and retry the same sign-in option. If Apple reports that authorization is no longer valid, sign out and use Sign in with Apple again.
An external book link has an issue
When available, links labeled “Get the full audiobook” open an independent store in your browser or its app. On iOS, the link is shown only when StoreKit identifies the App Store storefront as the United States. Store availability, pricing, purchases, and refunds are handled by that store.
I found incorrect book information
Email the title, author, and the information you believe should be corrected. A screenshot is helpful when available.
Delete your Essens account and data
You can permanently delete your account directly in the Essens mobile app. This removes your Essens profile, playlists, listening history, saved progress, account-linked analytics events and Service activity, active authentication tokens, and the current IP-geolocation cache entry. The action cannot be undone.
- Open Essens and tap the person icon to open Account.
- Select Delete Account.
- Review the message and confirm Delete Account.
For Apple-linked accounts, Essens also requests revocation of the Apple authorization. If an old authorization cannot be revoked automatically, the iOS app provides instructions for completing that step in your Apple Account. Deleting Essens does not delete your Apple or Google account.
If you cannot access the app, email contact@fbeditions.com from the address associated with your Essens account. We may need to verify account ownership before deleting your Essens account and associated data. Records in limited-cycle backups, or records that must be retained for legal, fraud-prevention, or security reasons, may remain until their applicable deletion or retention period ends.
Privacy and data requests
Read the Essens Privacy Policy for details about account, library, usage, network, and support information. To request access, correction, deletion, or a copy of personal information, email contact@fbeditions.com.
Publisher
FB Publishing LLC
Email: contact@fbeditions.com
Phone: +33 7 68 33 98 50
Website: fbeditions.com
Official support for the Essens Books Summaries mobile app.